sephora package says delivered but not here
But it was delivered a few days later no problem. Postal Service. Call them - don't email, actually speak to someone on the phone because you'll get a faster and more informed response that's less automated usually. It's very common for people to enter their houses only through a side or rear door but not the front and they often forget to check the front. I don't think k they called it that but it was something filed with the police. I was too paranoid that the second shipment would also get lost so I opted for the gift card. Press question mark to learn the rest of the keyboard shortcuts. It was delivered next morning. Fortunately, Sephora is really good with resending stuff that goes missing! Secure Location. I’m hoping it was marked delivered when it actually wasn’t and hoping that I will still get them. The Tracking # Ulta sent me for my online order says that my package was delivered today, but I did not receive it. I called UPS and opened a case with them to research what happened to the package. They lost my $1600 PC!!!

He handed me my packages and said they were in front of his door. Check near ALL of your doors before contacting anyone. Only by a few hours - like clearly the lasership guy just marked a bunch of stuff and then delivered it but if it’s the next day and still not there you should call Sephora, Yes, I placed an order like 15 days later says it’s still coming but no location. if the other person had the same situation as you and saw it was marked as delivered and contacted their post, they wouldn't have been able to help. I hate the waiting game when ordering things online. Yup, this did not happen for me. The post office said it was delivered and it wasn't. I had this happen not too long ago with UPS where the tracking says delivered. Well first off I called them and they looked it up in their system and it was marked as delivered at whatever time to my address. The post office said it was delivered and it wasn't. It’s just weird they would mark in delivered in the mailbox when our mailboxes are pretty small. Yes the other day mine was marked delivered at 10 pm and I never get deliveries that late. Delivery company was UPS and I called today and they told me I had to contact my Shipper. Hopefully this is what happened? They have agreements with their shippers and will recoup the costs from them.

I'll keep waiting... Ah, I see. Click on Track Order at the top of the page to see your Recent Orders. I had this happen not too long ago with UPS where the tracking says delivered. But thank you! Ironically, when I got that package, the original package was delivered at the same time.

If the carrier doesn't help, you can try to call Sephora … They will do this sometimes, so it's not stolen from your doorstep.

I assumed the package was either left in the wrong building or the ups person forgot to leave the package behind. I don't have one of those, they're always delivered to my house. The subreddit for everything makeup related. Thanks everyone - it was UPS And the Tracking # says Delivered too on their website, along with Ulta's tracking app. They will more than likely try again to deliver it tomorrow, or you can try calling them because you may be able to pick it up from them directly which is what I did. Ooh, thanks for the info! One of the items was $130 perfume so I’m kinda worried! I was also told to wait 3 days just in case the courier prematurely marked my package as delivered. I shall try if I don't my package by tomorrow! Sometimes companies will ship out a new order when this happens. I use their credit card and I am now unsure whether or not this is going to affect my account with them. Plus sometimes Ulta uses ups smartpost so it can say delivered but really it means delivered to the local post office for delivery to you. I order online from Ulta a lot, and have never had this problem before. I agree with others saying to call UPS, Fedex, whoever the delivery company was. I'm frustrated and nervous that I am about to be out of $150 worth of products.

When they delivered the resent package they also delivered my original with it. Same here! They resent it a new package, the one came and then next day the old one was marked delivered but was still no where too he seen. I’m so thankful he brought them over!

I'm in Canada and the same thing happened to me, it was around Canada day, so maybe it has to do with the holiday? I hear so many stories of people who live in apartment complexes getting their packages stolen. Box, and that orders can ship to you via means other than the U.S. I called Ulta back and they gave me the choice to re-ship my order or receive an e-gift card.

Press J to jump to the feed. I am bummed because it was a large order for me (Ordered on the 10x point day so a big stock up on skincare and other items) and it makes me feel slightly sick to think that's just gone. If you live in an apartment complex, depending on the size of the package, sometimes they'll deliver it to the front/leasing office. Discuss anything Sephora-related: Makeup and skincare advice, product reviews, and your personal faves! Press question mark to learn the rest of the keyboard shortcuts.

Ulta's website says I have to wait 3 days before contacting customer service about it.

Your package may be returned to us if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby. Press question mark to learn the rest of the keyboard shortcuts. Don't worry. You are assuming the carrier is … I assumed the package was either left in the wrong building or the ups person forgot to leave the package behind. While Amazon Prime members used to receive a free month of Prime for a late Amazon delivery, the policy has changed. only thing giving away that it wasn't mine (other than the fact that i didn't remember ordering the items) was the package slip for someone else on the inside. In my neighborhood, we got mailmen that are very lazy and will not look at the apartment number or the street number and my package (texted to me that it's delivered) and I may get it because it was sent to the rental office by the neighbor. Usually once a package leaves a seller, it's in the hands of the shipping company so Ulta can't do much about it if it's UPS's fault that it's lost or wasn't delivered. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. I was actually thrown back a little by how fast (and well) they responded. The mailboxes are not big enough for those boxes,but on the tracking says was put in the mailbox.I even double checked my address and it was correct and it’s not the first time ordering from this address. They will reimburse you in some way (replacement, refund, gift card) etc. On the third day it still hadn't shown up so I chalked it up to either the courier lost it or it got stolen. I called UPS and opened a case with them to research what happened to the package. I will call UPS in the morning and see what they have to say.

New comments cannot be posted and votes cannot be cast, More posts from the MakeupAddiction community. Has anyone had any experience on not getting their packages and what to expect from Customer Service when I am allowed to contact them?? Has anyone ever had an order marked delivered and it’s not anywhere to be found? sometimes it says delivered when really it is still in their holding. Are you sure this wasn’t the case? I live in an apartment so usually boxes from Sephora are delivered to my door. This has happened to me before when UPS dropped off a package with the post office to be delivered. Call the carrier with your tracking number. They were able to give me back what I spent plus the value of the coupon I used (this was during the 20% off coupon which by then was expired). It was a Sephora package.


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