Frequently Asked Questions

General questions

You can find information on general questions about work of Unichange service.

For any additional questions please contact our Live chat support, use our email support@unichange.me or use Contact Us form.

1. Is it obligatory to register or verify account on Unichange?
No, it is not obligatory.
Most of exchange directions are available without registration or verification.

On the other hand registered and verified customers get special benefits:
  • Registered users can take part in our Affiliate program and earn funds by attracting referrals;
  • Users with registered account can track status of every order placed on our website;
  • Verified customers can deposit or withdraw funds using bank transfer options;
  • Registered customer can order Unichange card to try out the fastest e-currency withdrawal.

You can easily register account here.
2. How can I check order status?
You can easily check status of the order here.
In order to check order status you need to enter email address (which was used for the order), order ID and Captcha.
3. What can I do if there is not enough reserves?
In case you wish to exchange the amount which is larger than available amount, you are welcome to fill in Reserve notification note.
Please choose the required exchange direction, enter the amount you wish to exchange and fill in your email address.
Once we have such amount in stock you will be notified via email.
4. I have sent insufficient amount of Bitcoin for the order. Can I send the rest to the same Bitcoin account?
No, it is forbidden to use the same Bitcoin account twice.
The amount for the order will be recalculated as soon as your Bitcoin is sold. For the next time please send correct amount as it is indicated in the order.
5. Can I cancel my order?
If the order is not completed, you can cancel it by contacting support. Please provide the reason you wish to cancel the order.
Once the order is completed and payment is sent, it is not possible to cancel the order and refund it.

Deposit orders

To fund e-currency account in Perfect Money payment system the client should place deposit order. It is possible to deposit funds using international bank transfer USD and SEPA transfer EUR.

Answers to the most common questions are given in this section. You are also welcome to check step-by-step instructions of depositing e-currency account in Unichange.me pdf guide "Perfect Money deposit options".

If you have any additional questions, please do not hesitate to contact our Live support, use our email orders@unichange.me or use Contact Us form.

1. Time frame for depositing funds via international bank transfer USD
International bank transfers USD arrive within 2-4 business days. As soon as your transfer arrives, the order can be processed and completed.

If the order is not completed within this time frame, please contact our Orders department and provide SWIFT copy of your bank transfer with all sender's and receiver's details on it. This document will help the bank to find your trasfer.
2. Time frame for depositing funds via SEPA bank transfer EUR
SEPA bank transfer EUR arrive within 1-3 business days. As soon as your transfer arrives, the order can be processed and completed.

If the order is not completed within this time frame, please contact our Orders department and provide the copy of your bank transfer confirmation with all sender's and receiver's details on it. This document will help the bank to find your trasfer.
3. Required documents for bank transfers from personal account
It is possible to deposit Perfect Money or Tether account with International Wire Transfer or SEPA transfer.

If you wish to deposit e-currency account using bank transfer you need to confirm your order - upload wire transfer confirmation and signed invoice for your order.

Confirmation of bank transfer should contain the following details:
  • Name of the Bank of sender;
  • Address of the Bank of sender;
  • Account Number (IBAN for transfers of European Union);
  • Name of the Account Holder;
  • Receiver information (Name of Account Holder, Account Number)
  • Memo required;
  • Name of agent sending wire transfer;
Link to get Invoice you can see on the 3rd step of placing an order. Use it to download invoice, print invoice and sign it.

Upload signed invoice together with bank transfer confirmation for your order. Only confirmed orders can be processed on our service.
4. Required documents for bank trasfers from business bank account
To send us wire transfer or local bank transfer from your business account you need to register a regular personal Unichange.me account and become verified. After verification of personal account you need to provide us following documents to our email address verification@unichange.me:
  • Copy of company registration certificate
  • Certificate of good standing
  • Copy of director's ID
  • Document that shows all owners of company
5. Payment details were lost. What can be done?
If you have lost payment details which you received on the third step of placing an order, please do not be afraid.
You can find the link which leads to the payment details in the email which is automatically sent to your email address as soon as new order is placed on the website.
Please find it in your email inbox and check payment details for your order via link you will find in it.

Withdrawal orders

Our technical platform offers easy options to withdraw emoney and cryptocurrency via different convenient ways for customers. It is possible to withdraw emoney to international bank transfer/SEPA transfer, Unichange card.

Answers to the most common questions are given in this section. If you have any additional questions, please do not hesitate to contact our Live support, use our email orders@unichange.me or use Contact Us form.

1. E-currency withdrawal to international bank transfer USD or SEPA transfer EUR
Customers interested in bulk withdrawal of Perfect Money, FasaPay are offered convenient way to withdraw funds via international bank transfer USD or SEPA bank transfer EUR.

When we send international bank transfer USD only our bank fees (SHA option) are paid. Payment will be send as an international wire transfer and will be subject to processing and/or intermediary bank and your bank charges.
Unichange.me cannot be held liable for such charges.
It takes 1 business day to complete the order (send wire transfer).

When we send SEPA transfer we pay only our bank fees (SHA option).
Payment will be send via SEPA (there sould be no intermediary bank fees for such transfers). It takes 1 business day to complete the order (send SEPA bank transfer).
2. Withdrawal of e-currencies to Unichange card
The fastest option to withdraw e-currency to the card is Unichange card. It takes 1 business hour to complete withdrawal order to Unichange card USD.

For more information about Unichange cards please check Unichange cards page.

3. E-currency withdrawal to China Unionpay cards CNY
It is possible to sell Bitcoin, Perfect Money, Litecoin, FasaPay to China Unionpay cards CNY.

To place an order you need:
  • your name (the same as in online banking)
  • 16-digit card number
  • bank name
It takes 1 business hour to complete the order. After the order is competed, funds arrive to the card almost instantly.
4. Withdrawal to PayPal
Unichange.me offers possibility to exchange Perfect Money, Bitcoin, Litecoin, FasaPay to PayPal.
It takes 1 business day to complete exchange order to PayPal. After you receive funds to your PayPal account, you can withdraw them to any card linked to your PayPal account.

Exchange orders

You can find questions about e-currency exchange and cryptocurrency exchange orders on our website.

Answers to the most common questions are given in this section. If you have any additional questions, please do not hesitate to contact our Live support, use our email orders@unichange.me or use Contact Us form.

1. How can I place exchange order?
Most of exchange directions on Unichange.me are available without registration or verification and in Automatic mode.
2. Time frames of exchange orders
Most of exchange directions are available in automatic mode on our service.
Please pay attention to the maximum amount of the order which can be processed automatically.
If the amount is larger than amount set for auto exchange, your order will be processed manually within our time frames.

Orders in automatic mode are processed instantly on our website.
Orders in manual mode are processed within 1 business hour.
3. Cryptocurrency exchange on Unichange.me
You can withdraw or exchange Bitcoin to other e-currencies (Perfect Money, FasaPay) and vice verse.

When you send Bitcoin for the order, transaction should get 3 confirmations before your order can be processed.
Please pay attention that when you send amount in Bitcoin, your BTC is sold on the bitcoin trading platform and amount for your order will be updated according to the received amount.

Just after your order gets status Bitcoin is sold - the order is completed according to the time frames for exchange direction.

You can also fund your Bitcoin address with Perfect Money or FasaPay.
The order is processed only after confirmation from payment system that funds were deposited in the account of payment system. After this confirmation is received, Bitcoin is bought on the trading platform.
Final amount for the order will be updated.

Unichange card

Here you can find all answers to the most popular questions about Unichange prepaid cards and how to get it.

Answers to the most common questions are given in this section. If you have any additional questions, please do not hesitate to contact our Live support, use our email orders@unichange.me or use Contact Us form.

1. Can I order Unichange card?
You can easily order Unichange card, if your country is supported by the card issuer.

Please check the list of countries where Unichange card can be ordered:
Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
2. How long does it take for the card to arrive?

To receive prepaid card you have 2 options - airmail delivery and DHL delivery.

Airmail delivery cost is 10 USD. Delivery time - 10-21 business days.
DHL delivery costs 70 USD. Delivery time - 5-10 business days.
3. How to top up Unichange card?
Once your card is activated, please get back to our Support team for an option to withdraw funds to your card to be added to your Unichange.me account. After that you will be able to place an order to fund your card on our website. Order processing time is 1 business hour.
4. Which currencies is the card available in?
Unichange cards are available in USD currency only.

Every customer can order only 1 Unichange card in USD currency.

5. What are limits of the card?
Every card owner is already verified in the system of the card issuer. No additional verification is needed as your card limits are upgraded once card creation.

Check please card loading and withdrawal limits and etc in the following table.

Loading rules
Maximum number of loading transactions per day 3
Maximum single load 5,000 USD
Maximum daily load 15,000 USD
Maximum card storage 10,000 USD
Maximum lifetime load no limit
ATM withdrawal
Number of ATM operations per day 6
Value of ATM withdrawal per day 1,500 USD
POS rules
Number of purchases per day no limit
Value of purchases per day 10,000 USD

6. Where can I use Unichange card?
Prepaid Unichange card can be used:
  • at millions of ATMs worldwide
  • at POS locations to pay for your purchases
  • you can pay with the card online
  • to verify Paypal account

7. How to activate Prepaid Unichange card?

As soon as you have successfully received Unichange card, please activate the card in order to be able to start using it. Below you can find step by step guide on card activation.

1. Activate your card and retrieve your PIN by visiting card issuer site and following the on screen instructions to activate your card.
2. Once you have completed this step your PIN will be revealed and your card will be activated.

Should you have any additional questions, please do not hesitate to contact our Support team.

Affiliate program questions

General questions about Affiliate program on Unichange.me.

If you have any additional questions, please do not hesitate to contact our Live support, use our email partners@unichange.me or use Contact Us form.

1. Who can take part in Affiliate program?
Everyone can become our Affiliate and earn money with Unichange.me.

To become our Affiliate you only need to register account and find your personal Referral link.
2. Can I have some banners to place in my blog, forum, etc?
Sure, you can! Inside Unichange account you can find a number of banners dedicated to various topics. We have made banners of different sizes, so that you can use it anywhere! If you cannot find required size of the banner, please contact our support and we will make required size of the banner!
3. How does your Affiliate program work?
Everything is very simple and transparent.
Depending on your level, you get % from our service fee.

In a few words, you should attract referrals who are going to place orders on Unichange.me. From every successfully completed order, you get % from our service fee.

Please check the example:
Your referral amount for exchange - 10000 USD.
Our service fee for this order - 450 USD.
  • Junior affiliate (10%) - 45 USD.
  • Senior affiliate (15%) - 67.5 USD
  • Expert affiliate (20%) - 90 USD.

4. How can I withdraw my Affiliate bonus?
We offer various ways to withdraw Affiliate bonus - to e-currency accounts (Perfect Money, Paypal), to Unichange card, to bank transfer.